We're Hiring A Customer Support Specialist
Should you fill this position, you will be part of our Support team and will report directly to the CEO. You will be tasked with responding promptly to incoming customer phone calls, emails, chats and messages. You may be given additional responsibilities as the role continues to expand.
So what do you think? Are you ready to take on a critical support role for a company that offers:
If so, you might just be the new Bear Country Bees Support team member we’re looking for!
Here’s what’s in it for you:
In return, we ask that you:
Key Skills & Requirements
What would a day look like for you:
When you start your work for the day, you’d log into Asana to briefly review outstanding tasks and communications from the rest of the team to identify your top priorities to work on.
Keeping your smartphone handy throughout the day, you’ll answer customer calls as they come into our queue — usually only 1-2 per day though it can sometimes reach 10+ — and help our customers find a successful resolution to their inquiries.
Then, at whatever time you do your best work, you’ll respond to additional customer communications through our other support channels such as email, chat, and other messaging platforms.
All the while, you’ll be logging the questions our customers ask so that we can address them in support articles as part of our Knowledge Base initiative. This will help reduce the time you spend answering each question and allow you to focus on doing even better, more scalable work.
At times when support requests are slower, you’ll have the chance to work on upping your customer service skills, identify opportunities for improvement and implement those changes, and perhaps even write your own Knowledge Base articles!
As you can see, being a member of the Bear Country Bees operations team will give you the perfect blend of autonomy, creative license, and team support.
Hours & Compensation:
As our sales continue to accelerate, we anticipate increased opportunities for additional hours, higher salary, and growth potential within the company.
Still feel Bear Country Bees could be a good fit?